Did you just receive an email request to fill out a survey for one of your customers? We're here to help and to provide you with all the resources you need to get this checked off your to-do list!

This is what your survey request email will look like. You will need to click on the green button accept the request and go into Toxnot to complete it!

Questions about accepting a survey request:

DO I NEED TO HAVE A TOXNOT ACCOUNT TO FILL THIS OUT?

Yes, you will need to create a free Toxnot account or log into an existing Toxnot account to complete the request. After pressing the green button in the email (View this Request), you will be prompted to either login or create an account.

DO I HAVE TO PAY TO FILL OUT THIS REQUEST OR PAY TO GET A TOXNOT ACCOUNT?

No. You can sign up for a FREE Toxnot account and complete the survey request free of charge. That being said, Toxnot has a handful of paid subscription features that you can check out here if you are interested.

I DON'T KNOW HOW TO FILL THIS OUT. HOW DO I FORWARD IT TO SOMEONE ELSE IN MY COMPANY TO COMPLETE?

If you do not have the resources to fill out the survey request, you can forward the request to a coworker or sub supplier.

  • If you have NOT yet clicked on the green button to accept the survey, you can simply forward the email itself to a colleague.

  • If you HAVE clicked on the green button to accept the survey, you will need to forward the survey from within the request by clicking on "Forward Response to New Owner" shown here:

Questions about filling out a survey:

WHAT IS A SUPPLIER SURVEY?

If you've received a Supplier Survey through Toxnot, chances are that one of your customers is asking you for information about your materials so they can better understand their supply chain. This information is then used to complete a variety of needs, including transparency reports such as Declare Labels, Health Product Declarations, or LEED v4 Material Ingredients. Entering requested information directly into Toxnot enables your customers to use the data quickly, and saves you time in subsequent requests. The intention of sending a supplier survey is to gain a better understanding of one's supply chain as easily and efficient as possible.

DO YOU HAVE PRIVACY AND SECURITY MEASURES YOU TAKE TO PROTECT MY DATA BEFORE I ENTER IT INTO TOXNOT?

You have control over who can view your survey responses. Unless you choose otherwise, only the requesting user and their team can view your response.

If your formulation is a trade secret, you can input a CAS # then mark it as proprietary which will hide the # while still allowing your customer to screen against regulatory lists. In this scenario, only hazard and non-identifying information is visible to your customer.

Also note that our standard terms of service include a non-disclosure agreement. This means we will never disclose your data unless you explicitly decide to disclose it yourself. While using Toxnot, you have total control of your data, who can see it, and if/when you would like to share it.

For more details, please visit our Terms of Service and Privacy Policy. We also have a help article on Privacy and Confidentiality that provides a detailed look at how proprietary information is displayed in Toxnot.

CAN I LEAVE MY TOXNOT ACCOUNT AND COME BACK TO CONTINUE WITH MY SURVEY? HOW DO I FIND IT?

Yes, you can certainly leave and return. All of the work you put into completing your survey will be automatically saved. You can find your survey in the following two ways:

  1. Click on FILL OUT SURVEYS on the left toolbar

  2. Find your active survey requests on the home page

**Just a note that if you have not formally accepted the survey from the email request, you will not see it in either of these two options. You will need to go back to the email request first to accept it formally.

WHAT SORT OF INFORMATION WILL I BE ASKED IN THE SURVEY?

Toxnot surveys are customized by your customer and can vary widely. They can ask both supplier-level questions and product-specific questions. That being said, these are the common types of requests you might see:

  • Fill out material composition data (chemical registry numbers and weight data)

  • Attach files (ex: SDS (safety data sheet), compliance records, testing information)

  • Fill out compliance questionnaires (Cal Prop 65, REACH, RoHS, etc.)

  • Provide information about your internal sustainability initiatives around water usage, carbon emissions, recycled content, or take back program options for your products and materials

Feel free to accept the survey request and look at the questions you are being asked before working on it. You can always leave the survey and come back to your saved data! Here is a basic overview and video of responding to a supplier survey and here is more detailed information on how to fill out a survey step-by-step.

WHAT IS THE TOXNOT EXCHANGE THAT'S MENTIONED AT THE END OF THE SURVEY?

While you're responding to supplier surveys, in the "Submit Response" step, you will have the option to publish your passport to the Toxnot Exchange at three different accessibility levels. This means that you are able to publish a record of the material composition data, sustainability data, compliance determinations, and more in a manner that will be easy to share!

Accessibility levels that you will choose between include public, restricted, or unlisted passports. You can then reuse this data and save time by pointing your customers to your material passport record in the future. If that doesn't quite work for you at this point, you can also copy the material you've filled out the survey for to your own materials library for future use on the "Wrap Up" page. Learn more about the Toxnot Exchange here.

HOW DO I KNOW IF I'M DONE WITH THE SURVEY? DID IT SUBMIT TO MY CUSTOMER?

Please make sure you go through all of the steps of the survey workflow until you see this message. Note that some surveys might have more or less steps depending on what the customer put into the workflow for you.

WHY AM I UNABLE TO SUBMIT MY SURVEY?

Surveys are built by your customer by utilizing optional OR required questions. Therefore, if you skip over required questions, you will not be able to submit the survey and will receive this message.

The yellow message will tell you what you still need to fill out. You might also see this message pop on step 2 like this:

If this second option happens, you will need to press "Enter Data" and then walk through the steps of filling out a bill of materials table plus questions for each material until it will illuminate green and be able to push you forward to the next step.

Note that if your customer is requesting a BOM (bill of material) table to be filled out, they can also mark certain columns of data as optional vs. required. You will need to fill out all yellow highlighted cells. You can enter information on the right side of the screen below to allow it to populate into the table.

I AM A TOXNOT USER. HOW DO I USE AN EXISTING PRODUCT OR MATERIAL RECORD TO ANSWER A MATERIAL BOM SURVEY REQUEST?

This is great and will save you some time! Simply follow instructions here to import a library BOM into a survey. Be sure to answer all required fields because the customer might be requesting more information outside of what you already had built out in Toxnot.

I'M STILL CONFUSED - WHERE DO I GO FOR HELP?

Feel free to reach out to the Toxnot support team for questions about the software platform navigation and survey access.

  • Email - support@toxnot.com

  • OR click on the chat box at the bottom right of the software application between 4am and 4pm MST for live support

If you have questions about the content or context behind the questions themselves, please reach out to the customer who sent you the request.

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